Refunds and Exchange policy



  1. Only regular priced items for clothing are exchangeable within seven (7) days from the date of delivery with the presence of original receipt and complete set of original packaging (inclusive price tag, care label, and other collateral insertions). All orders for hygiene essential product are final and not allow for any size, design and colour exchange. 
  2. Strictly no refund and exchange for any type of promotional item(s) or special priced item(s) and during peak season (Eg; Ramadhan) and for hygiene essential product due to hygiene purposes. 
  3. All exchanges are subject to stock‚Äôs availability and please note that we are only able to offer size exchanges.Please contact our Customer Care Consultant first at [email protected] or Whatsapp Centre +6013- 304 6333.
  4. Item(s) that are purchased on website are not allowed to be exchanged at our JStore outlets.
  5. Kindly be informed that this are the details needed for refund process:
     Local Order      
    1. Full name as per IC
    2. Bank name
    3. Account number
    4. IC number
    International Order
    1. Bank name
    2. Account number
    3. Bank account holder name
    4. Bank address
    5. Bank SWIFT code
    6. Home address
    7. Passport number

  6. If the value of the item(s) purchased in exchange exceeds the value of the returned item, the customer shall pay for the excess amount accordingly. In other case, should the value of the item(s) purchase in exchange is lower than the returned item; no refund in cash or in other means will be given for the balance.
  7. We reserve the right to refuse any refund and exchange based on the condition of the item(s) and the fulfillment procedure in accordance to Section 1). Items that are going to be refunded or exchanged will be checked by our participating staff to avoid any faulty made by customer. We may request photographic support regarding faulty or incorrect item(s) before authorizing a return for full reimbursement. Items(s) that has any sign of use or wear will not be accepted and we will immediately return it to the customer with written consent.
  8. In the event whereby you wish to return the item(s) to our Headquarter via postage, the cost of delivery shall be borne by the customer. You can return your package using any postal service; however, we ask that you obtain a proof of postage receipt for safekeeping.
  9. Your refund will only be credited to the original value of your full-priced item(s) in a single transaction. Any additional cost(s) such shipping cost will not be refunded for items(s) returned.
  10. We are not liable for any involving cost of customs duties or sales taxes for international order(s).
  11. Any exchanges may only take place one (1) time per transaction.
  12. This policy is only applicable for purchases made in Jovian Online Store. Item(s) purchased through Jovian Offline Store shall not be entitled to this policy.
  13. If you wish to return the item(s) for any exchange or refund, kindly fill up the product return form below with the necessary details on the item(s). Kindly be informed, that any return and exchange request will be review before proceeding with the exchange or refund. 



Product Return Form

* Name
Insert your name

* Email address
Insert your email address

* Order ID

* Product Name

* Product Model

* Upload

upload product picture   .jpg, .jpeg, .png

* Reason for Return and Exchange

Error Details

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